Customer Service

Terms of Sale:

• All C.O.D. orders over $500.00 will be shipped “Certified C.O.D.” unless other arrangements are approved by the Johnson Plastics Plus Credit Department
• Net 30-day terms (approved accounts only)
• MasterCard, VISA, AMEX, PayPal (web orders only) accepted
  • Customers may make payments with a DEBIT card. Note; your bank may place a hold on your account for more than your purchase amount. This process is done by your financial institution, NOT by Johnson Plastics Plus. Please contact your bank for more information

New International Customers:

• Terms of sale; wire transfer, credit card, or cash in advance (USD only)

Freight:    

• F.O.B. Johnson Plastics Plus or shipping point, unless otherwise noted
• Shipping and handling charges will be added to your invoice
• Drop shipments or special orders for non-stock items may incur additional charges

Title and Risk of Loss:

• Risk of loss passes to the buyer from Johnson Plastics Plus when the products are duly delivered to the carrier F.O.B. Johnson Plastics Plus
• Notwithstanding the foregoing, title to such products shall not pass to buyer until payment is received by Johnson Plastics Plus for such products

Inspection; Acceptance:

Buyer is expected to inspect Johnson Plastics Plus products upon receipt. Claims for shortages or damage resulting from shipping should be addressed to the carrier at time of delivery.  Claims for shortages or defective product from Johnson Plastics Plus should be addressed to a Johnson Plastics Plus customer service representative.  Buyer is understood to have unconditionally accepted Johnson Plastics Plus products five (5) days after shipment is received.  The Johnson Plastics Plus product limited warranty begins upon receipt of the shipment by the Buyer.

Return Goods Authorization:

• Return products will not be accepted without prior authorization from a Johnson Plastics Plus Customer Service Representative  
  • To make a qualifying return, notify the Johnson Plastics Plus Customer Service Department with an itemized list of products, invoice number and reason for the return
  • Acceptable returned goods will be subject to a 15% restocking charge  
  • No return authorization or credit will be granted after thirty days (30) from invoice date, or for returned material that is not in resalable condition
  • All authorized merchandise returns must be shipped to the originating Johnson Plastics Plus branch warehouse location
  • SPECIAL ORDER, NON-STOCK ITEMS, CUSTOM FABRICATED ITEMS, OR CUSTOM IMPRINTED BADGES CANNOT BE RETURNED
  • Once opened, Sublimation inks are not returnable.  Inks dated within six (6) months of expiration cannot be returned 

Other Information:

• MINIMUM ORDER INVOICE: $30.00 PER ORDER
• A service charge of $30.00 (or State required maximum if lower), will be assessed for any check returned by a bank for any reason
• A service charge on overdue accounts will be assessed at the rate of 1 1/2% per month (equivalent to 18% per year)
• Special order or drop shipped items cannot be cancelled more than 24 hours after the order has been placed 
• Special order or custom manufactured goods are subject to “time and materials” charges if cancelled while goods are in the production process 
• All special order or drop shipped items are non-refundable
• Not all stock items are inventoried at all Johnson Plastics Plus locations
• Large orders for custom cut, fabricated or special order material may require a down payment prior to processing the order
• All fabrication orders are subject to a quantity variance of +/-10%

Shipping:

• Shipments are via United Parcel Service and motor truck. All orders will be shipped by the lowest cost surface transportation, usually UPS if weight is permissible (unless other arrangements have been approved). Whenever possible, stock orders are shipped within 24 hours after they are received.

We are currently offering a flat rate delivery fee, details can be found here: Flat Rate Promotion